Sandeep Rao
PMP® CSM®
About Me
I am an AI enthusiast with over 24 years of experience driving revenue growth, boosting operational efficiency, and enhancing user experiences. My career is dedicated to delivering measurable value to stakeholders through intelligent process automation and optimization.
As I pursue a focused career in program management, I bring a passion for helping companies innovate by developing new products and improving customer service. My hands-on approach to solution design, people management, and technology implementation has earned me recognition as a leader who drives project success through collaboration and dedication.
I am committed to leveraging my expertise to lead impactful digital transformation initiatives, ensuring exceptional outcomes for organizations and their customers.
Professional Summary
A seasoned Project & Program Manager with over 24 years of experience delivering complex, high-impact projects for global organizations. From large-scale enterprise implementations to smaller strategic initiatives, I leverage my expertise to ensure projects are delivered on time, on budget, and exceed expectations. Whether you’re looking for a project manager to lead a single initiative or a program manager to oversee a portfolio of projects, I bring the right mix of strategy, leadership, and execution to help you succeed.
Career Highlights
- Successfully managed RPA, CRM, WhatsApp bots, voice bots, and chatbots, driving key digital transformation initiatives and enhancing operational efficiency.
- Deployed voice bots and RPA bots to automate a high-volume ServiceNow incident and request management process for a leading manufacturing firm within 6 months, reducing the need for L0 agents by 30% in the first year.
- Spearheaded a comprehensive program of Digital automation for a leading utilities company that resulted in a 25% increase in operational efficiency and a 15% reduction in costs.
- Launched agent assistant bots across various business operations, including banking, finance, and insurance, achieving a 20% reduction in call average handle time (AHT) and a 90% case resolution rate.
- Managed a substantial account and business operation with an annual revenue of $2 million, overseeing projects involving HTML5, jQuery, SASS, AngularJS, Java, Epub3, and mobile apps.
- Assisted a major publishing house in converting its material to meet WCAG 2.0 standards, enabling widespread acceptance across the US
- Proven expertise in Agile, Waterfall, and hybrid project management methodologies.
- Delivered transformative solutions for clients in industries such as Utilities, Banking, Insurance, Manufacturing, Automobiles and E-learning domain
Core Competency
Technical Skills
Domain expertise
I specialize in driving business success through a unique blend of Project Management, Digital Transformation, and E-learning solutions. I help organizations seamlessly navigate complex projects, implement cutting-edge digital technologies, and create impactful online learning experiences. By aligning strategic goals with technology-driven initiatives, I ensure efficient project delivery, foster digital innovation, and empower teams with the skills they need to succeed in a rapidly changing world. Whether it’s optimizing business processes, transforming organizational culture, or developing scalable learning platforms, I bring a holistic approach that drives measurable results.
01.
Project Management
Project Lifecycle Management
Agile & Waterfall Methodologies
Risk Management & Mitigation
Stakeholder Engagement
Budget & Resource Management
02.
Digital Transformation
Process Automation
Data-Driven Decision Making
Cloud Strategy & Implementation
Change Management
Customer-Centric Digital Solutions
03.
E-Learning
Learning Management Systems (LMS)
Gamification & Interactive Learning
E-learning Content Creation
Microlearning & Mobile Learning
Corporate Training Programs
WCAG 2.0 standards